Skills
Attention to detail
2-5 Years
Flexibility ● Positive Attitude ● Good Communication Skills ● Computer Literate ● Adaptability ● Teamwork
2-5 Years
5-10 Years
Calendar Management
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Client Relationship Management
5-10 Years
Kustomer
2-5 Years
calendly
2-5 Years
CRM > Salesforce
2-5 Years
Intercom
2-5 Years
Microsoft Teams
5-10 Years
Google Workspace
5-10 Years
Customer Support > Claims Handling > Virtual Assistance
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
*Administrative Support -
5-10 Years
Experience highlights
Customer Service Representative / General Virtual Assistant
Wing Assistant
·
March/2026
–
Present
Resolved 30+ daily client concerns via chat and email. Coordinated 20+ weekly virtual meetings using Calendly and Google Workspace. Supported executives with prospecting and outreach, increasing engagement by 15%.
Customer Service Representative
Sagility
·
January/2025
–
Present
Handled 50+ inbound calls daily from elderly clients regarding health benefits. Achieved 95% customer satisfaction rating through empathetic and accurate remote support.
Virtual Medical Receptionist
Boynton Physicians Group
·
May/2023
–
Present
Scheduled 100+ patient appointments weekly and processed referrals with zero errors. Completed authorizations and refills, reducing turnaround time by 20%.
Senior Frontline Support Representative
Xtend Ops
·
April/2022
–
Present
Processed 200+ weekly transactions including returns, exchanges, and refunds. Delivered live chat support across multiple channels with average response time under 2 minutes.
Customer Service Representative
IBEX Global Solutions Inc.
·
January/2021
–
Present
Handled 80+ customer inquiries daily regarding orders, returns, and exchanges. Achieved 90% first-call resolution rate in remote support environments.
