Detail-oriented and insights-driven Workforce Analyst with a proven track record in workforce planning, capacity management, and operational analysis. Experienced in using workforce management tools such as NICE IEX and Avaya CMS to monitor real-time performance, forecast staffing needs, and optimize scheduling. Skilled at identifying trends in workforce data and delivering clear, actionable insights that support strategic decision-making and improve service level performance. Strong communicator with the ability to collaborate across departments to align staffing with business goals and enhance operational efficiency in fast-paced environments.
