Skills
Customer Support > Sales Support > Prospecting
2-5 Years
Marketing > Copywriting
6 Months to 1 Year
Marketing > Copywriting > Email Copywriting
Less than 6 Months
Experience highlights
Operations Expert I
Teleperformance Ph
·
January/2024
–
/
Achievements:
-Consistently achieved monthly KPIs for customer satisfaction scores, call resolution times, and booking conversions
-Maintained positive client relationships resulting in repeat bookings and customer loyalty
-Contributed to team performance improvements through knowledge sharing and best practice implementation
Product Expert
Vivo Mobile Communication Co., Ltd
·
November/2023
–
Present
Responsibilities and Achievements
-Achieved Top 8 Nationwide Sales Performance among Vivo sales agents in the Philippines for the month of March and April for the company’s newly launched high-end mobile units, despite operating in rural areas
-Created compelling verbal sales narratives that transformed technical features into emotional benefits, resulting in higher conversion rates
-Conducted market research and customer profiling to identify pain points and craft targeted messaging strategies