Skills
Customer Support > Customer Relationship Management
5-10 Years
Office and Administration > Communication > Public Speaking
10+ Years
Project Management
2-5 Years
Copywriting, Content Writing
10+ Years
Marketing > Social Media Management
Less than 6 Months
Experience highlights
Content Strategist
Digital Reach Online Solutions
·
April/2021
–
/
I lead content strategy, copywriting, and creative planning for Digital Reach and Nonprofit Tech Shop, managing projects from concept to publication. I integrate AI-assisted research into workflows while producing human-written AEO- and SEO-focused content. I write and edit B2B and nonprofit assets including blogs, landing pages, emails, social campaigns, ads, and case studies.
Customer Service Team Manager & Customer Care Lead
Atelier Lumikha
·
March/2016
–
Present
Started as a Customer Care Representative supporting an Australian account (Campify), handling calls, emails, tickets, and CRM-based inquiries. Promoted to Customer Care Lead within a year, supervising support quality and service delivery. Later advanced to Customer Service Team Manager, overseeing team performance, escalations, and process improvements. Selected for leadership training in Newcastle, NSW, and coordinated closely with client teams to improve workflows.
Content Manager & Copywriter
Jestik Inc.
·
June/2015
–
Present
Started as a part-time writer creating SEO articles, product descriptions, guides, and marketing content for multiple e-commerce brands. Promoted to Content Manager in 2021, leading a team of 10 writers and overseeing workflows, assignments, editorial standards, and quality control. Managed content planning, keyword research, and publishing coordination while ensuring SEO accuracy and brand consistency
SEO Technical Writer
Quantumlinx Pty. Ltd.
·
April/2014
–
Present
Produced high-volume SEO title tags and meta descriptions for agency clients, following strict character limits, keyword strategies, and search intent guidelines. Built a strong foundation in on-page SEO, SERP behavior, and click-through optimization. Worked remotely for two years (full-time then part-time), developing strong time management and collaboration skills while supporting agency workflows and digital marketing operations.
Freelance Personal Assistant
Freelance Personal Assistant
·
January/2007
–
Present
Worked as a freelance personal assistant supporting large-scale concerts, corporate events, and festivals across Cebu City while working full-time in the BPO industry. Assisted with event planning, vendor coordination, scheduling, materials preparation, and on-site execution. Developed strong multitasking, communication, and problem-solving skills in fast-paced production environments.
