Team Leader / Customer Service Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (40 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced professional with a versatile background in EXPERTISE Team Leadership & Team Management Performance Management Customer Service & Client R

Skills & Experience

Skills

Multitasking & Time Management 10+ Years

Customer Service & Client Relations 10+ Years

Team Leadership & Team Management 5-10 Years

Performance Management 5-10 Years

Process Improvement & Efficiency 5-10 Years

Experience highlights

Team Leader

LizardBear Tasking Inc · October/2016 – Present

Managed and mentored high-performing teams, consistently achieving KPIs and operational goals.
Developed and implemented workflows to optimize processes and reduce costs. Analyzed performance data to drive strategic improvements and boost team performance.

Customer Service Representative

LizardBear Tasking Inc · October/2014 – Present

Assist senior citizens in the United States applying for a free phone, guiding them through the application process via calls, emails, or chat. Verify eligibility for the free phone program and provide support with budget prepay telco account management. Troubleshoot issues, ensure compliance with program guidelines, and provide clear, empathetic communication to enhance customer experience.

Customer Service Representative

Aegis People Support Inc. · January/2010 – Present

Assist customers with credit card applications over the phone, guiding them through the process and verifying eligibility.
Resolve issues during the application process, ensuring accurate information is provided and offering alternative solutions when necessary. Educate customers on credit card terms, promote responsible usage, and maintain compliance with financial regulations while meeting performance goals.

Sales Representative

Global Solutions Inc. · January/2007 – Present

Handle outbound and inbound calls to assist customers, offering medical prescriptions and services in a hard-selling environment.
Engage customers by explaining prescription benefits, addressing concerns, and persuading them to make a purchase.
Meet sales targets while maintaining a high level of customer satisfaction, ensuring clear communication and compliance with sales protocols.

Customer Service Representative

APAC Customer Services Inc. · January/2005 – Present

Responded to customer inquiries regarding dental insurance plans, coverage, and claims
Assisted in navigating insurance benefits and processes with clear guidance
Educated customers on services to enhance satisfaction and encourage retention

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