Admin & Customer Support | E-Commerce Product Researcher & Lister | Certified QuickBooks & Xero

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$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi! I’m Ivy, an experienced Virtual Assistant with almost 2 years of VA, 8 years in customer service work, and a former online business owner.

Skills & Experience

Skills

Google Workspace (Docs, Sheets, Drive, Calendar): 2-5 Years

Email and Chat support representative 1-2 Years

Office and Administration > Data Entry and Encoding 1-2 Years

Product Knowledge and Upselling 5-10 Years

Lead Generation and Prospect Research 1-2 Years

E-Commerce > Inventory Management 1-2 Years

Ecommerce Support 1-2 Years

Accounting > Bookkeeping, Financial Reports, Quickbooks Online, Xero, Excel, Gusto Payroll, Bill.com, Fathom, G-Suite, Slack, Trello Less than 6 Months

Bookkeeping , Data entry, QuickBooks Online, Bank Reconciliation, Categorization of Income and Expenses Less than 6 Months

E-Commerce » Order processing 1-2 Years

Invoicing and Billing Less than 6 Months

Product Listing and Descriptions 1-2 Years

Basic Bookkeeping (Recording Expenses and Sales) Less than 6 Months

Tracking Payments and Receipts Less than 6 Months

Managing Online Shops 1-2 Years

Experience highlights

Customer Service Representative

AJOC International Inc. · February/2024 – August/2024

• Responded to customer inquiries daily via email and chat, resolving concerns with a 95% satisfaction rating

• Onboarded new clients with step-by-step guidance, improving conversion and retention rates

• Handled sensitive customer concerns with empathy and professionalism, resulting in improved client trust and repeat engagement

• Maintained accurate customer records using CRM tools, supporting smooth team handoffs and issue tracking

Bookkeeper

Works at Various Small Businesses · October/2023 – Present

Responsibilities:

⚡Transaction Recording:
🔥Accurately recorded all financial transactions, including bills, invoices, withdrawals, and deposits, in QuickBooks Online/Xero.

⚡Bank and Credit Card Reconciliation:
🔥Performed regular reconciliations to ensure accurate bank and credit card balances.

⚡Account Setup:
🔥Set up and configured accounts efficiently in QuickBooks Online/Xero for seamless financial management.

Online Business Owner

Ivy's Collection & Galleries · September/2020 – Present

• Built and managed a profitable online store end-to-end: product sourcing, listing, fulfillment, customer service, and marketing

• Increased monthly sales by 3x in the first 6 months through social media promotions and targeted campaigns

• Handled bookkeeping, order tracking, and inventory management with minimal error rates

• Achieved a 4.9/5 average customer rating by consistently delivering quality products and responsive support

Skincare Consultant / Beauty advisor

Works at Various Businesses · May/2015 – Present

• Advised clients weekly on personalized skincare routines and product recommendations, driving customer loyalty and upsells
• Exceeded monthly sales targets by an average of 15% through product knowledge and consultative selling
• Conducted product demos and hosted in-store events, increasing customer engagement and store foot traffic
• Built long-term relationships with clients, contributing to repeat business and referrals
• Supervised 80+ retail branches and ensured sales targets.

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