Content Moderator

At The Trading Cafe, a UK-based trading education company, I worked as a Community Moderator (Admin Support) and Email Support Representative, supporting students, members, and internal teams in a fully remote environment.

My responsibilities included handling customer support tickets and email inquiries, managing member concerns, processing account and subscription updates, monitoring student memberships and pending membership requests, moderating member profiles, and ensuring compliance with

As a Marketplace Content Associate at Carousell Group, I was responsible for reviewing, moderating, and managing large volumes of user-generated listings to ensure compliance with platform policies, safety guidelines, and quality standards. My role involved assessing content accuracy, identifying policy violations, and taking appropriate moderation actions using internal tools and workflows.

I worked in a fast-paced environment where accuracy, consistency, and attention to detail were essential

As a Customer Service Representative at Teleperformance Ayala, I handled a retail account for DICK’S Sporting Goods through live chat support. My responsibilities included assisting customers with order inquiries, specifically “Where Is My Order” (WISMO) concerns, as well as product issues, shipping updates, returns, and account-related concerns in a fast-paced environment.

This was a high-volume live chat role where I managed 5 or more simultaneous conversations with a strict 2-minute

As a part-time Sales Associate at Eunwan Realty, I worked in a commission-based role focused on promoting and selling residential properties, including house-and-lot units. My responsibilities included engaging with prospective clients, conducting property presentations, answering inquiries, and guiding buyers throughout the sales process.

Through this experience, I successfully closed several property sales by building rapport with clients, understanding their needs, and presenting suitable pr