Skills
FBA Specialist
2-5 Years
Experience highlights
Customer Support Specialist
Helpware
·
March/2023
–
/
•Email management
•Resolving issues with the Photogarphy customer
•Provide good customer service
•Send Advertising Campaigns to customer
Amazon Marketplace Support Specialist
Helpware
·
July/2022
–
Present
• Increased customer satisfaction by resolving issues.
• Created spreadsheets using Microsoft Excel / Google sheets for daily, weekly and monthly reporting.
• Monitors Sellers Account by doing Account health scraping.
• Upload Inbound reports and investigate them.
• Responsible for downloading invoices for the Ad Spend Reports and making sure it is equal.
• Relevant keyword organic search for both own listings and competitor listings using Jungle Scout.
• Gather and monitor IPI score
AT&T Customer Service Representative
Teleperformance
·
March/2021
–
Present
● Identify and assess customers' needs to achieve satisfaction through open and interactive communication.
● Provide accurate, valid, and complete information by using the right methods/tools.
● Meet personal/customer service team sales targets
Amazon Selling Partner Support
Teleperformance
·
October/2019
–
Present
• Delivered services to sellers’ locations within specific timeframes.
• Identified issues, analyzed information and provided solutions to problems with their listings.
• Offering friendly and efficient service to sellers, handled challenging situations with ease
Production Associate
Innodata
·
January/2014
–
Present
• Knowledgeable in the following tasks:
*Formatting and tagging of quality eBooks and law books.
*Page insertion
*Zoning of images
*Proofreading
• Organized work to meet demanding production goals.
• Documented production information via daily system logs and discussed issues with management.