Skills
CRM
1-2 Years
Communication
2-5 Years
Travel Coordination
5-10 Years
Account Management > Communication Skills > Transaction Data Entry > Financial Reporting > Administrative Support > Financial Planning
1-2 Years
Procurement
2-5 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
Payroll Processing
2-5 Years
~Data Entry
2-5 Years
- Customer Service
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Calendar & Appointment Scheduling
5-10 Years
HR ADMINISTRATION
2-5 Years
Document & Records Management
5-10 Years
Experience highlights
Administrative Officer II / Human Resource Management Officer I
Department of Education – Cebu Province
·
January/2023
–
Present
Oversaw procurement for 3 schools. Managed DTR for 25 personnel, payroll for 6 contractors, promotion paperwork, and financial planning for ₱50,000-₱250,000 budgets ensuring government compliance and transparency.
Virtual Assistant
Self-Employed
·
August/2021
–
Present
Managed schedules and appointments for 20-50 clients across multiple time zones. Coordinated international travel arrangements and handled end-to-end document processing, organization, and record-keeping with consistent accuracy.
In-Home Tutor & Small Business Owner
Self-Employed
·
November/2016
–
Present
Provided academic tutoring for elementary students with lesson preparation and progress tracking. Managed home-based business operations including budgeting, scheduling, and customer coordination.
Customer Support Associate
Concentrix / Convergys Philippines
·
February/2016
–
Present
Managed inbound telecom inquiries and resolved customer issues. Updated customer records, sent 5-10 follow-up emails per customer, processed reward eligibility, and liaised with third-party providers and collection agencies.
Tier II Technical Support Representative
Sykes Asia Philippines
·
November/2015
–
Present
Troubleshot home phone and internet connectivity issues across four Atlantic provinces. Achieved 100% first-contact resolution rate and scheduled field technicians while managing weather-related adjustments.
