Skills
Research and Data Entry Specialist
2-5 Years
Administrative & Support, Design & Creative Work
1-2 Years
E-Commerce Virtual Assistant / Product Lister
1-2 Years
Creative & Content — Graphic Design
2-5 Years
Customer Service Representative — Customer Support
2-5 Years
Technical Support VA
6 Months to 1 Year
Experience highlights
Product Sourcing Analyst / Virtual Assistant
Darwoods Trading (Amazon Seller)
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August/2020
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Present
I provided full-time virtual support for Darwoods Trading’s Amazon store operations, focusing on product sourcing, administrative tasks, and team coordination. My responsibilities included managing and updating inventory data, monitoring low-stock items, and ensuring data accuracy in Google Sheets. I conducted detailed product research using tools such as Keepa and manual search methods to identify profitable listings. I also coordinated with suppliers on invoices, pricing, and shipment schedule
Data Entry Clerk / Web Researcher
The Recon Group
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June/2018
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Present
I worked as a remote Data Entry Clerk and Web Researcher, completing high-volume data entry for product listings and spreadsheet templates with accuracy and speed. My duties involved conducting product and competitor research through Google and supplier sites, as well as editing and standardizing product images using Adobe Photoshop. I maintained internal documentation for research and image workflows and collaborated with other researchers to meet deadlines and ensure consistency.
Email & Chat Support Representative
TaskUs Inc. (Wish.com & 17Hats)
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August/2016
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Present
I handled email and chat support for clients of
Contact hiddenChoose a plan to view contact info. and 17Hats, managing a large volume of customer inquiries about orders, refunds, and account concerns. I resolved product-related issues, assisted with order tracking, and provided clear instructions for platform navigation. Using Zendesk, I created and tracked support tickets, documented customer feedback, and reported recurring issues for internal review. I also de-escalated challenging situations through effective communication.
