Outbound Sales | Appointment Setter | Customer Support | Admin Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Associate Degree

English proficiency Fluent

Professional Summary

Hi! It's me, your next Virtual Assistant!

I'm a dedicated Virtual Assistant with 10 years of professional experience in customer service, appointment setting, lead generation, sales support, and administrative assistance. I've worked with clients across the US and UK, providing support through phone, email, and live chat while building strong customer relationships.

My experience includes inbound and outbound calls, lead qualification, appointment scheduling, CRM management, customer support, and administrative tasks. I'm organized, detail-oriented, a fast learner, and committed to delivering excellent service.

If you're looking for someone who communicates well, takes initiative, and genuinely cares about your customers, I'd love the opportunity to help your business grow.

Skills & Experience

Skills

Cusstomer service representative 2-5 Years

Slack & Microsoft Teams 1-2 Years

Hubspot | CRM Management 1-2 Years

Outbound & Cold Calling, Appointment Setting, CRM Management, Objection Handling & Persuasion, Market Research, Excellent Customer Service 2-5 Years

• MS Office (EXCEL, PowerPoint, Word and outlook) 2-5 Years

Experience highlights

Appointment Setter / Chat Support

East Coast Customs · December/2025 – Present

● Managed customer inquiries across Instagram, Messenger, and WhatsApp regarding vehicle wraps, tinting, PPF, and detailing services, using a CRM to centralize and track all conversations.
● Provided tailored quotations and service recommendations based on customer needs.
● Scheduled and confirmed appointments for wrapping, tinting, and lighting installation services.

Skip Tracer / Lead Qualification Specialist

Three Pillar Communities · September/2025 – Present

• Conducted outbound calls to property owners and prospective sellers regarding real estate investment opportunities.
• Performed skip tracing using online databases and research tools to locate accurate contact information.
• Qualified leads by verifying ownership, property details, and interest level before passing opportunities to the acquisitions team.

Market Development Associate

Evernest Property Management · July/2023 – Present

• Conducted outbound calls and email outreach to prospective landlords interested in professional property management services.
• Qualified leads and scheduled appointments for the sales team.
• Maintained accurate CRM records and tracked customer interactions.
• Consistently met daily activity goals and performance metrics.
• Built rapport with prospective clients while identifying their needs and recommending appropriate services

Social Media Content Moderator

Concentrix CVG Philippines · December/2021 – Present

• Reviewed user-generated content to ensure compliance with platform policies and community guidelines.
• Investigated reported content and made accurate moderation decisions while maintaining quality standards.
• Met productivity and accuracy targets in a high-volume environment.
• Collaborated with quality analysts and team leaders to continuously improve performance.

Retention Sales Specialist

VXI Global Solutions · July/2020 – Present

• Assisted customers with billing inquiries, account concerns, and service-related issues.
• Retained existing customers by identifying their concerns and offering appropriate solutions.
• Recommended products and services that aligned with customer needs.
• Delivered exceptional customer service while consistently meeting performance goals.

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