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MARK ANTHONY I.

IT / Technical support / Customer service / Data entry / Book keeping

Verified
$4/hr

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Focus minded person / Honest with Integrity / 60-70 wpm / Team player / Open to new learnings and adapt new technologies

Skills & Experience

Skills

Customer Support > Technical Support 2-5 Years
customer service representative 2-5 Years
Data Encoding/ Data Analyst/ Document Review Specialist/ Data Entry/ Document Analyst/ Records Management 2-5 Years

Experience highlights

Technical support
VXI Global holdings · December/2022 – November/2023
AT&T Mobility Technical Support / Direct TV / Xfinity customer service
 Answers calls with regard to AT&T mobile device technical issues
 Sells and upgrades internet connection and mobile devices
Apple Chat Support (Technical and customer service)
Conduent Inc. · April/2019 – Present
 iTunes App store customer service specialist
 iOS Technical support
Email Support
TaskUs Inc. · May/2018 – Present
 Email and chat support for Dashlane account
 Zendesk Experience
 1,500 emails per month
Document Analyst
Unicapital Inc. · September/2015 – Present
 Printing of cheques and proper documents
 Printing of Official Receipt and Check Vouchers
 filing of documents
 Scanning and uploading of documents
 Monitoring of all the documents
 Encoding
 Preparing RTGS transactions
 Updating of the signatories information to the bank
 Preparing document monitoring reports
IT Technical support
Staff Alliance · October/2014 – Present
IT Technical Support (Assigned at Banco De Oro – Private Bank)
 Only In-house Support at BDO-PB (Mezannine, 2nd floor and 10th floor)
 Computer Technical Assistance.
 Avaya phone configuration (New setup or troubleshooting)
 Thunderbird Mail Configuration (New setup or troubleshooting)
 Printer setup and basic troubleshooting.
 Assisting ITO-AS (Application Support Officers) on some on their issues in Private bank.
 Account Unlocking
 Internet Connection troubleshooting.
 Proxy setup.
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