Skills
Customer Support > Technical Support
2-5 Years
customer service representative
2-5 Years
Data Encoding/ Data Analyst/ Document Review Specialist/ Data Entry/ Document Analyst/ Records Management
2-5 Years
Experience highlights
Technical support
VXI Global holdings
·
December/2022
–
November/2023
AT&T Mobility Technical Support / Direct TV / Xfinity customer service
Answers calls with regard to AT&T mobile device technical issues
Sells and upgrades internet connection and mobile devices
Apple Chat Support (Technical and customer service)
Conduent Inc.
·
April/2019
–
Present
iTunes App store customer service specialist
iOS Technical support
Email Support
TaskUs Inc.
·
May/2018
–
Present
Email and chat support for Dashlane account
Zendesk Experience
1,500 emails per month
Document Analyst
Unicapital Inc.
·
September/2015
–
Present
Printing of cheques and proper documents
Printing of Official Receipt and Check Vouchers
filing of documents
Scanning and uploading of documents
Monitoring of all the documents
Encoding
Preparing RTGS transactions
Updating of the signatories information to the bank
Preparing document monitoring reports
IT Technical support
Staff Alliance
·
October/2014
–
Present
IT Technical Support (Assigned at Banco De Oro – Private Bank)
Only In-house Support at BDO-PB (Mezannine, 2nd floor and 10th floor)
Computer Technical Assistance.
Avaya phone configuration (New setup or troubleshooting)
Thunderbird Mail Configuration (New setup or troubleshooting)
Printer setup and basic troubleshooting.
Assisting ITO-AS (Application Support Officers) on some on their issues in Private bank.
Account Unlocking
Internet Connection troubleshooting.
Proxy setup.