Admin / Customer Service or Experience (email & chat case manager)

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

My career has been marked by a deep commitment to excellence in both administrative roles and customer service, where I've consistently leveraged my s

Skills & Experience

Skills

Communication skills, Time management, Customer service, Decision making, Basic Technical skills, Admin roles 5-10 Years

Experience highlights

Support Ambassador (Live Chat / Email)

TDCX, (PH) Inc. · May/2021 – /

• Ably identify and assess customer’s needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right process
• Deliver assistance to customers via live chat

Technical Chat Support Representative

Concentrix · June/2020 – Present

• Provide support to Learning Management System clients and offer resolution to complex problems by efficiently identifying technical issues and presenting appropriate resources

Customer Service Representative

Teleperformance · April/2019 – Present

• Maintains customer satisfaction with forward-thinking strategies focused on addressing and resolving customers’ concern
• Offer advice and assistance to customers and pay attention to their special needs

Payroll & Billing Officer

Esguerra – Mappala Associates, Inc. · January/2018 – Present

• Oversee day-to-day processing of payroll for employees, including review of time sheets and computing pay
• Maintains daily bookkeeping report
• Executes billing tasks and records information in company database
• Develop rapport with clients and vendors to cultivate loyalty and satisfaction

Human Resource Officer

Greenplains Construction · July/2017 – Present

• Recruit, hire and oversee staff, conducting exit interviews and leading on-boarding sessions
• Coordinate new hire orientations and provides on-boarding and training for new employees such as company policies, employment benefits and job duties
• Work with managers to achieve compliance with organizational policies, clarify information and recommend necessary changes

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