Application Support Analyst with 5+ years of IT experience specializing in L1/L2 support, incident management,
service request fulfillment, and IT operations. Skilled in troubleshooting application and system issues, root cause
analysis, and ensuring timely resolution in compliance with ITIL processes and SLAs.
Experienced in enterprise application support, production environments, and system monitoring, with strong
escalation handling and collaboration with L3 and global technical teams. Proficient in incident management tools
and process improvement initiatives that enhance system reliability and service efficiency.