Spanish Bilingual Service Desk Support

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I've been working as a call center agent for more than 10 years now; 8 yrs handling English call center accounts & 8 yrs as Spanish Bilingual.

Skills & Experience

Skills

Customer service 5-10 Years

Payment processing 5-10 Years

Debt Collections 5-10 Years

Spanish Bilingual 5-10 Years

Experience highlights

Spanish Bilingual Service Desk Support

Wipro Phils Inc · October/2021 – /

My job description as a Spanish Bilingual Service Desk Support are the following:
* Provide support to both Spanish and English customers using several system applications, Microsoft Azure Active Directory and Service Now as a ticketing tool.
* Resolve incoming tickets promptly via e-mail, chat or call, based on the service level agreement (SLA) policy of the clients.
* Perforrm troubleshooting and remote session with customers to resolve the issue.
* Provide excellent customer service.

System Support Analyst

Hoya Lens Phils Inc · July/2020 – Present

* Provided support to the clients using Microsoft Dynamics 365 ERP application.
* Resolved incoming tickets promptly via e-mail, instant messaging, or call, based on the Service Level Agreement (SLA) policy and observed professionalism standards.
* Assisted lead functional consultants to do test cases, data mapping, amd data migration.
* Handled interpretation for Mexican customers.

Spanish Bilingual Mortgage and Debt collection Specialist

Ocwen Business Solutions (PHH) · September/2014 – Present

* Handled customer service, debt collections and mortgage payments processing.
* Effectively responded to both Spanish and English customer inquiries by providing accurate and pertinent information regarding their mortgage contract amd ensure one call resolution.
* Resolved early delinquency by offering repayment plans and loan modifications to prevent foreclosure.

Inbound and outbound customer support

Foundever (Sitel Phils) · June/2008 – Present

* Handled business to business credit card acquisition.
* Online Store/E-commerce support
* Email support

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