Virtual Assistant, Customer Service Representative, Graphic Design, Illustrator, Data Entry,

Verified

$3/hr

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Outline

Looking for Part-Time work (4 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi! I’m Glenn Mirabueno, a motivated and detail-oriented professional with experience in customer support, admin tasks, and digital illustration.

Skills & Experience

Skills

E-Commerce > Magento 2-5 Years

Customer service 2-5 Years

Technical support 2-5 Years

photography 2-5 Years

Illustration 5-10 Years

Graphic design Less than 6 Months

E-Commerce » Ebay » Customer Support 6 Months to 1 Year

Experience highlights

PHOTOGRAPHER / GRAPHIC DESIGNER

Diamond International General Trading & Contracting Co. WLL · July/2022 – /

Operates camera equipment to photograph individual command
military portraits (including high level dignitaries), visa or passport
photos, badge or ID Photo for official use.
• Set photo sessions for Mission Related Photos / Location Shoot / Official
Ceremony / Events buildings and grounds, and staged or candid shots
of equipment and work operations.
• Provides historical and evidentiary recording of events, training
exercises, accidents, emergency management exercises and other
activities

SERVICE DESK SPECIALIST

Kamal M. Sultan Co. (KMSCo) Training Support Center, Raytheon Technologies · December/2020 – Present

• Monitoring several US Army Unit accounts while working on email
correspondence and request.
• Prioritizing complaints in a customer service helpdesk.
• Possesses good customer service skills including verbal, interpersonal,
and written communication.
• Provides priority support for Senior Civilian, Military, and VIP users
requesting for visual training materials needed.

WEB CONTENT DEVELOPER / ONLINE SALES REPRESENTATIVE

AAB World Photographic International Co. · May/2019 – Present

• Project management along with front-end development advertising
using Ad words and other tools, implementation and optimization.
• Validating contents for accuracy and usability using support
communications and ensure adherence to goals set by the higher
management.
• Analyzing performance indicators and web traffic and determining the
effectiveness of created content.
• Maintains a professional understanding of web development by
tracking trends and participating in online campaign groups.

RETAIL SALES SUPERVISOR (COMPUTER / OFFICE MACHINES)

Jarir Bookstore Inc. · November/2011 – Present

v 2011 – April 2019
• Attending to customer requirements and sales satisfaction.
• Processing and tracking the status of stocks under monthly sales
inventory.
• Provides in-depth training and developing new approaches,
technique and strategic sales to increase productivity.
• Adhering to the execution of established safety, security, quality and
store operations policies, procedures, and practices
• Receives and records new inventory, inspects and stores it according
to its category.

TECHNICAL SUPPORT SUPERVISOR

Microsoft (MSN Account) · June/2007 – Present

Schedule and organize shift patterns for team members to ensure that
all customers on call are never left unattended
• Understand all organizations products, services and guidelines and
communicate the same to all staff and members
• Monitor all calls to ensure that due procedures and quality standards
are strictly adhered to
• Performed interaction with cross-functional support groups in order to
manage the day-to-day operations
• Facilitated discussions on weekly/monthly achievement levels.

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