Medical Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Licensed Nurse with over 6 years of experience in healthcare, virtual medical assistance, real-time data analysis, and customer service.

Skills & Experience

Skills

• Insurance & Claims Platforms: Availity, CMS, NPPES • 2-5 Years

• Workforce & Call Management: Genesys, Alvaria, Aspect, Avaya, IEX • Productivity Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) 2-5 Years

• Data & Reporting: Real-time data analysis, forecasting, scheduling, data visualization & reporting 2-5 Years

• Healthcare & EHR Systems: Solution Central, NextGen, Compass, Mainframe 2-5 Years

Experience highlights

Virtual Medical Assistant

Virtual Medical Assistant – Ask Velma · February/2024 – Present

• Scheduled patient follow-up visits, repeat laboratory tests, and imaging studies
• Communicated laboratory and imaging results to patients and providers
• Coordinated patient referrals and submitted medical documentation via fax and secure systems
• Verified insurance coverage, eligibility, and prior authorization requirements for procedures and medications
• Assisted providers and patients with claims information, grievances, and appeals
• Delivered high-quality support to US-based patients,

November 2023 – January 2025

Xtend Ops – Real Time Data Analyst · November/2019 – Present

• Monitored and managed call volumes and agent adherence to schedules
• Forecasted real-time schedules to optimize workforce allocation
• Analyzed real-time data to identify trends and improve operational efficiency
• Created staffing schedules to ensure service level compliance
• Developed data visualization and reporting tools to support management decisions

Customer Service / Real-Time Analyst – Concentrix

Customer Service / Real-Time Analyst – Concentrix · September/2019 – Present

• Audited daily agent calls for quality and compliance
• Assisted agents with escalations and complex provider-related inquiries
• Handled supervisory calls to resolve issues promptly
• Processed payments and verified provider billing information
• Ensured accurate data reporting and workflow optimization

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