Skills
Customer Support > Insurance > Medical Insurance
1-2 Years
Team Leadership
2-5 Years
Microsoft Suite
5-10 Years
Account Management
2-5 Years
Payroll Processing
2-5 Years
Applicant Tracking System > Zoho
1-2 Years
~Data Entry
5-10 Years
CRM > Salesforce
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Performance Management
5-10 Years
Document Verification
1-2 Years
Customer Support > Fraud Prevention
2-5 Years
Experience highlights
Document Verification/Medical Insurance Admin/CS
Medicaid Done Right
·
January/2026
–
Present
Processed benefit applications, gathered documentation, and performed data entry. Coordinated with patients, families, and institutions for document verification. Submitted applications to state and coordinated internal departments for processing and approval.
Client Success
The Credit Pros
·
January/2024
–
Present
Provided customer support via phone, email, and chat. Managed customer interactions using Salesforce, ZOHO, and Microsoft Suite. Resolved billing and collections inquiries, processed adjustments, and handled service cancellations with retention strategies.
Customer Service Associate
JP Morgan Chase & Co.
·
October/2021
–
Present
Specialized in secure account management, OTA services, and fraud prevention. Guided customers through online bill payments and provided proactive assistance to prevent future charges.
Team Leader
Eperformax (Sprint/T-Mobile)
·
February/2016
–
Present
Monitored and controlled KPMs to meet program and client needs. Provided technical support and handled escalation calls. Managed attendance tracking, processed payroll disputes, and delivered performance feedback.
