Virtual Assistant/Data Entry Specialist

Verified

$6/hr

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Outline

Looking for Part-Time work (6 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

Results-driven Customer Support & Data Entry Specialist with nearly 6 years of experience supporting US-based e-commerce, commercial real estate, and customer care operations. Dual-specialized in delivering high-CSAT, multi-channel support (Gorgias, Willdesk) and managing large-scale, high-accuracy data-entry pipelines (Shopify, Slick Cactus, CoStar). Proven track record in resolving billing disputes, tracking order fulfillment, auditing records, maintaining database integrity, and building comprehensive SOPs for remote teams.

Skills & Experience

Skills

Customer Support > Customer Service > Fraud detection 2-5 Years

Marketing > Social Media Management > Facebook marketing 1-2 Years

Office and Administration > Data Entry > Encoding, Microsoft Suites, Google Documents, Chat Support, Basic editing, Email, 2-5 Years

Customer Support > Customer Service > Gorgias 2-5 Years

5-10 Years

De escalation techniques 5-10 Years

~Data Entry 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

Dispute Resolution 5-10 Years

Google Workspace 2-5 Years

Ticket Management 5-10 Years

Customer Service > Gorgias > Shopify 2-5 Years

Experience highlights

Data Entry Specialist

Lee & Associates / Cline Holdings · September/2023 – Present

Database Management: Extracted, cleaned, and logged CRE property specs, transactions, and client profiles in real estate platforms.

Data QA: Audited daily CRE data against external market databases to resolve discrepancies and ensure strict accuracy.

Outreach & Scheduling: Executed targeted email outreach, distributed proposals, and coordinated client-team calls.

Reporting: Delivered weekly update reports on database changes, market insights, and metrics via Loom and Microsoft Teams.

Virtual Operations Assistant E-Commerce

Limbo Top · September/2021 – Present

Delivered clear, empathetic customer support via email and helpdesk platforms, handling high-volume inquiries regarding order status
technical troubleshooting, and product details.

Managed support ticket workflows in Gorgias and Willdesk, resolving routine issues directly and escalating complex technical matters across
departments via Slack.

Managed end-to-end order fulfillment and tracking across Shopify and ShipBob, promptly resolving shipping delays, missing items, and
carrier discrepancies

Customer Service Representative & Dispute Agent

Foundever (SITEL) · February/2019 – Present

Responded to high-volume inbound and outbound communications across phone, live chat, and email, assisting clients with account
management, billing queries, and product support. De-escalated high-stress customer interactions, turning negative service experiences into positive outcomes to maintain top-tier CSAT scores and reduce customer churn. Maintained case notes, interaction summaries, and audit trails in CRM systems in full alignment with Quality Assurance (QA) and regulatory
guidelines.

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