Administrative Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an Administrative and Operations professional with 10+ years of experience (2+ in a remote setting & 10+ in an office setting) in administrative support, customer service, data management, CRM management, and day-to-day business operations for Australian and Filipino clients. I am comfortable working independently in a remote environment.

My experience includes managing inboxes, updating and validating records, preparing reports, handling customer inquiries, coordinating tasks, and maintaining accurate data across different systems. I also have experience with Microsoft Office, Google Workspace, CRM platforms, SharePoint, and other remote collaboration tools.

More recently, I have expanded my skills into GoHighLevel, website and funnel building, CRM setup, and basic automation. I am always open to learning new tools and processes and enjoy finding practical ways to keep work organized and running smoothly.

Skills & Experience

Skills

Customer Service Representative Phone/Email Tier 2 2-5 Years

Office and Administration > File Management 2-5 Years

Office and Administration > Microsoft Outlook 2-5 Years

Inbox Management 2-5 Years

3CX 2-5 Years

MS Teams 2-5 Years

Office and Administration > Microsoft 365 > SharePoint 1-2 Years

Web Design Less than 6 Months

CRM management 2-5 Years

~Data Entry 5-10 Years

Health Insurance 5-10 Years

Data & Reports 2-5 Years

Design > GoHighLevel Less than 6 Months

Reporting & Data Handling 2-5 Years

Experience highlights

Admin Virtual Assistant / Data Entry Validation Specialist

Kinetic Innovative Staffing · January/2023 – Present

Fully remote role supporting Australia-based loyalty program team. Maintained Kademi CRM records, built recurring Excel/Google Sheets reports, organized SharePoint files, managed high-volume data with full accuracy.

E-Commerce Business Owner

Self-Directed · August/2019 – Present

Solo online retail operation on Lazada and Facebook. Managed product sourcing, listings, inventory, packing, logistics coordination, customer communications, and order fulfillment independently.

Customer Service Representative - Health Insurance

Acquire BPO Philippines · September/2016 – Present

Handled inbound calls for Australian health insurance members. Processed coverage queries, claims concerns, out-of-pocket calculations. Maintained accuracy and composure on high-volume, high-emotion calls.

Provider Service Agent – Health Insurance

Hinduja Global Solutions · August/2014 – Present

Served US health insurance account. Handled provider inquiries, verified documents, processed requests in full data privacy compliance. Coordinated with internal teams to resolve issues.

Freelance PDF-to-Text Conversion Specialist

US Client · January/2008 – Present

Long-term remote contract specializing in document conversion with formatting accuracy and self-managed deadlines.

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