IT professional with over six years of experience in technical support, systems troubleshooting, data analysis, and ICT operations within the public sector. Experienced in configuring and maintaining Windows computers, Microsoft 365, printers, and network connectivity while providing end-user support. Skilled in data management, dashboard development, reporting, and ICT procurement. Proficient in Microsoft Excel, Google Workspace, Power BI, Looker Studio, and App Script. Holds a Bachelor's degree in Information Systems, has completed CCNA training, and is currently pursuing a Master's in Information Systems. A proactive problem solver with strong analytical, communication, and customer service skills
