Highly skilled Insurance Operations and Commercial Lines Specialist with over 5 years of dedicated experience supporting top-tier US insurance brokerages (Hylant, Risk Strategies). Deep technical expertise in industry-standard platforms including Applied Epic, CSR24, and Salesforce CRM. Proven track record in high-volume Certificate of Insurance (COI) issuance, policy auditing, data hygiene, and strategic inbox management. Adept at working independently in remote, fast-paced environments to streamline agency operations and enhance client retention.