Outline
Looking for Full-Time work (40 hours/day) at $5/hour
Associate Degree
English proficiency Fluent
Professional Summary
With over 5 years of diverse experience in the call center and BPO industry, I bring a strong background in customer service, sales, technical support, appointment setting, and healthcare support. I’ve worked with leading companies like Comcast, Intuit, and Optum, consistently delivering exceptional service and solutions in both voice and non-voice roles.
What sets me apart is my adaptability, attention to detail, and a results-driven mindset. I thrive in fast-paced environments and take pride in my ability to handle complex situations with professionalism and care. Whether it’s assisting patients with pharmacy needs, guiding customers through technical issues, or closing a sale, I approach every task with a positive attitude and a focus on exceeding expectations.
I’m now looking to leverage my skills as a reliable and efficient virtual assistant or customer support specialist in a remote setting.
Skills & Experience
Skills
Experience highlights
Prepare and submit claims and supporting documentation to payers.
Collect and follow up on patient balances.
Proactively support team operations and resolve billing issues.
Assist patients with insurance-related prescription concerns.
Perform outbound follow-up calls to resolve customer cases.
Coordinate with service providers for dispatch support.
Maintain professionalism during emergency situations.
Improve customer retention through upselling.
Handle customer account inquiries and upgrades.
Handle inbound customer calls regarding parcel tracking.
Addressed customer reports concerning damaged items.
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