Skills
Customer Support > Email Support
1-2 Years
Cold-calling > Appointment Setting
2-5 Years
Office & Administration > Customer Service
2-5 Years
Virtual Assistance
1-2 Years
Cold Calling, Telemarketing, Appointmnet Setting, Sales and Marketing, Virtual Assistance, Customer Service, Lead Qualifying, Technical Support
2-5 Years
Office and Administration
6 Months to 1 Year
Experience highlights
Cold Caller / Virtual Assistant
One Concept Facility Solutions
·
January/2024
–
Present
Reached out to leads via phone and email to schedule cleaning appointments
Coordinated closely with team members to ensure timely service delivery
Delivered excellent customer service and followed up with interested clients
Appointment Setter / Virtual Assistant
JAN-PRO Cleaning & Disinfecting
·
September/2023
–
Present
Reached out to potential clients and scheduled appointments for walk through.
Maintained CRM records and tracked lead interactions
Followed up with leads via phone and emai
Personal Assistant
TRU ISLAND
·
August/2022
–
Present
Managed day-to-day schedules, emails, and meetings for the business owner
Communicated with vendors and clients on behalf of the business
Performed various administrative and office tasks including file management and follow-ups
Ensured smooth daily operations by maintaining task lists and reminders
Medicare Lead Verification Specialist
Trualliant BPO Inc.
·
January/2021
–
Present
Made outbound calls to seniors to introduce Medicare services.
Set appointments or transferred interested prospects to licensed agents.
Maintained accurate call logs using CRM tools.
Ensured clear, compliant, and professional communication