Experienced Virtual Assistant & Customer Support Specialist

Verified

$7/hr

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Outline

Looking for Freelance work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Please visit my portfolio: Contact hidden

Skills & Experience

Skills

Virtual Assistance 2-5 Years

Customer Service & Sales 5-10 Years

Social Media Management & Content Creation 1-2 Years

Lead Generation & Appointment Setting 2-5 Years

Data Entry & Documentation 5-10 Years

echnical Support & Troubleshooting 2-5 Years

CRM & Project Tools 5-10 Years

Software Proficiency 2-5 Years

Experience highlights

General Virtual Assistant

Marketing Innovation · April/2023 – Present

-Sourced 20+ leads daily and scheduled client appointments
-Edited visuals using Canva and managed online advertisements
-Maintained social media accounts, customer communication, and email support
-Performed data entry, document compilation, and task coordination

Virtual Assistant / Intake Agent / CSR

WebDev200 · August/2023 – /

-Managed inbound and outbound calls for law firms
-Conducted legal intake by gathering case details and client information
-Created SEO-friendly blog content
-Currently engaged as a freelance professional.

Customer Service Representative – Airline Support

Concentrix (Philippine Airlines) · April/2022 – Present

-Handled global ticket sales via calls, email, and Facebook chat
-Assisted travelers with booking, cancellations, and flight inquiries
-Improved customer experience and ensured compliance with the airline safety standards

Customer Service & Technical Support (Healthcare)

Teletech | · July/2017 – Present

-Delivered technical support to patients using healthcare platforms
-Resolved issues, maintained system documentation, and updated website content
-Achieved consistent customer satisfaction scores
Supported lead generation and sales quotas

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