Technical Support & Operations Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have nearly four years of experience in customer and technical support, working with clients through phone, email, and chat for Optus, Stripe, and DocuSign. My background includes troubleshooting, case management, billing and account support, documentation, follow-ups, and coordinating with internal teams to resolve issues.

I’m experienced with Salesforce, Case Studio, Jira, Confluence, Slack, and Microsoft Teams, and I’m comfortable learning new systems quickly. I’m organized, dependable, and used to handling multiple tasks while keeping records accurate and making sure pending issues are followed through.

I’m currently looking for a full-time remote role in virtual assistance, operations support, technical support, or back-office administration. I’m based in the Philippines and available to work US business hours.

Skills & Experience

Skills

Case and ticket management 2-5 Years

Email Support 2-5 Years

Customer / Technical Support 2-5 Years

Chat support (Email) 2-5 Years

Data Entry 2-5 Years

DocuSign 1-2 Years

Administrative Support 2-5 Years

Call Handling / Phone Support 2-5 Years

Salesforce (CRM) 2-5 Years

Canva 6 Months to 1 Year

Slack 2-5 Years

Appointment Setting 6 Months to 1 Year

Life Insurance 6 Months to 1 Year

Meta Business Suite 6 Months to 1 Year

DaVinci Resolve Video editor Less than 6 Months

Experience highlights

Senior Process Executive

Cognizant (Docusign) · August/2024 – Present

Provided technical support to enterprise
and web clients through voice, email,
and chat.
Managed customer cases, billing
concerns, troubleshooting, and follow
up communication.
Documented case details and
maintained accurate records using
Slack and Salesforce.
Coordinated with internal teams to
resolve technical and account-related
issues.
Communicated professionally with
clients while managing multiple cases
and priorities.

Account Specialist

TDCX (Stripe) · November/2023 – Present

Assisted customers with
onboarding, account verification,
billing, and technical concerns.
Provided support through voice,
chat, and email channels.
Followed account-security and
verification procedures when
handling sensitive cases.
Documented customer
interactions and maintained
organized case records.
Explained processes and next
steps clearly to customers.

Customer Service Representative

Concentrix (Optus) · April/2022 – Present

Handled billing, account, and
technical-support inquiries.
Troubleshot service concerns
and coordinated appropriate
resolutions.
Maintained accurate customer
records and followed established
procedures.
Communicated professionally
while handling multiple customer
concerns.

Insurance Agent

Pru Life UK · March/2020 – Present

Client Consultation & Financial Analysis, Product Recommendation & Sales, Prospecting & Networking, Client Portfolio Management, Team Building and Leadership

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