Customer Service Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am an Information Technology graduate with over 2 years of experience in U.S.-based healthcare customer service and 3 months in technical support local account. Skilled in handling prescription benefit support, insurance verification, and prior authorizations.

I also completed a Front-End Web Development training at Proweaver Company, gaining foundational skills in HTML, CSS, and JavaScript. With a strong background in technical troubleshooting, customer support, and IT fundamentals, I bring a results-driven approach, adaptability, and a commitment to delivering excellent client experiences.

Skills & Experience

Skills

Customer Support > Technical Support Less than 6 Months

Prescriotion support & Proir authorization 2-5 Years

HIPAA Awareness 2-5 Years

Pharmacy locator 2-5 Years

Insurance verifier, benefits, eligibility 2-5 Years

Accounting > Claims Processing 1-2 Years

Customer Support > Insurance > Prior Authorization 1-2 Years

1-2 Years

- Customer Service 2-5 Years

HIPAA Compliance 1-2 Years

Customer Support > Chat Support >Technical Support Less than 6 Months

Experience highlights

Customer Service Representative

Teleperformance · November/2021 – Present

Resolved complex health insurance and prescription drug inquiries including claims, copay questions, prior authorizations, and benefit verification. Managed high-volume calls while ensuring HIPAA compliance.

Customer Service-Technical Support

Unknown · June/2021 – Present

Delivered technical support and troubleshooting for Internet consumer services.

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