Dedicated and customer-focused professional with over two years of experience in customer service, logistics, and eCommerce support. Skilled in handling customer inquiries, order tracking, shipping and delivery concerns, refunds, and resolving issues through email and chat. Experienced with Shopify, CRM tools, and AI platforms such as ChatGPT and Claude to improve efficiency and customer communication. Organized, detail-oriented, and a fast learner with a strong commitment to delivering excellent customer experiences and supporting business growth.