Skills
Email / Chat / Social Media Support
5-10 Years
Excel
5-10 Years
Data Analysis
2-5 Years
SQL
2-5 Years
Experience highlights
Senior Data Analyst
IHG
·
April/2024
–
/
Lead data analysis projects using SQL, Tableau, Tableau Prep, Alteryx, and Excel to extract, clean, and model large datasets across multiple business units.
Technical Support
UpViral, Inc.
·
August/2020
–
Present
Provided end-to-end customer support via email and live chat, handling billing inquiries, charge disputes, and technical troubleshooting with tools like Freshdesk and Zapier.
Customer Support Manager
Jumpcut, Inc.
·
August/2018
–
Present
Tracked and resolved tickets using Zendesk, ensuring timely resolution and high customer satisfaction.
