Skills
Chat support
2-5 Years
Ticketing Systems
5-10 Years
Document Management
10+ Years
- Customer Service
10+ Years
Chat Support > Social Media Management
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
CRM Systems
5-10 Years
Calendar Management > Scheduling
2-5 Years
Google Workspace
2-5 Years
Property Management > Buildium
2-5 Years
*Administrative Support -
2-5 Years
Accounting > Bank Reconciliation
2-5 Years
Notion
2-5 Years
CRM > Salesforce
5-10 Years
SEO >WordPress
2-5 Years
Experience highlights
Virtual Executive Assistant / Customer Service
Mekanix Gym
·
December/2022
–
Present
Handled customer enquiries and client communication by phone, email, and chat, responding professionally and keeping customers informed
through follow-ups. Managed appointments, customer records, billing, invoices, contracts, payments, and administrative requests using Mindbody and Acuity
Scheduling. Maintained accurate customer information, tracked outstanding requests, and followed up consistently so tasks and customer needs did not get
overlooked.
Customer Support Representative
Sykes
·
January/2021
–
Present
Handled high-volume customer support through phone, email, and chat, using active listening and clear communication to provide helpful,
professional responses. Documented customer interactions and support cases accurately in company CRM/ticketing systems while following established procedures and
service guidelines. Investigated customer concerns, explained next steps clearly, followed up on unresolved issues, and remained organized while managing multiple
conversations and priorities.
Chat Support Representative
VXI
·
February/2018
–
Present
Provided chat support for telecommunications account covering billing, account, and technical concerns. Used Salesforce and internal tools for case documentation and upselling.
Customer Service Representative
Convergys
·
April/2015
–
Present
Supported telecommunications customers with billing and technical concerns. Used CRM and ticketing systems to log cases, document outcomes, and perform upselling.
