Team Lead/Virtual Assistant/Admin Task/CSR

Hi! I’m Harlene, a reliable and detail-oriented professional with experience in customer service, quality assurance, team leadership, emergency dispatch, and administrative support. I specialize in keeping tasks organized, managing schedules, handling customer communication, conducting research, preparing reports, and providing day-to-day administrative assistance.

I’m tech-savvy, adaptable, and comfortable learning new tools and processes. I have experience with Zendesk, Google Workspace, spreadsheets, Google Maps, and various business systems. I value clear communication, professionalism, confidentiality, and attention to detail, and I’m comfortable working independently in a fast-paced environment.

My goal is to provide dependable and proactive support that saves you time, keeps your operations organized, and allows you to focus on growing your business. I’m always willing to learn, take initiative, and contribute to your team’s success.