Skills
Coaching
5-10 Years
Office and Administration > Quality Assurance
10+ Years
Communication
10+ Years
Administration
5-10 Years
CURRICULUM DEVELOPMENT
5-10 Years
Customer Care
10+ Years
Learning
2-5 Years
Calendar
10+ Years
Training & Development
10+ Years
Executive Support
10+ Years
Facilitation
10+ Years
Audit Documentation
10+ Years
Experience highlights
Executive Assistant
Magic, Inc.
·
June/2026
–
/
Manage CEO inbox, communications, follow-ups. Coordinate calendars across time zones. Handle end-to-end travel management. Provide proactive executive support.
Customer Care Representative
Elevance Health
·
Sept/2023
–
Present
Supported Anthem BCBS and Wellpoint members. Ensured first call resolution. Maintained high Medallia scores.
Roadside Assistance Dispatcher
NSD NEWCO Inc.
·
Aug/2023
–
Present
Dispatched roadside assistance services including towing, fuel delivery, tire changes, locksmith support. Coordinated with service providers and performed follow-up calls.
Learning & Development Specialist
CSS Corp Inc.
·
May/2022
–
Present
Co-created and launched 4 LMS courses. Collaborated with cross-functional teams on training needs. Co-authored weekly newsletter and co-hosted Global Conference.
Foundation Skills Trainer
Tech Mahindra
·
May/2021
–
Present
Facilitated Foundation Skills training for new hires and agents. Partnered with Operations on performance gaps. Analyzed feedback to improve training methodologies.
