Skills
Adaptability
5-10 Years
Technical support
5-10 Years
Customer Service - Call and Chat
5-10 Years
Tech & Systems
5-10 Years
Experience highlights
Customer Service Representative
GovPlus
·
February/2026
–
Present
Customer Service and Technical Support Expert with more than 10 years of experience delivering customer help, application assistance, and problem-solving through chat, email, phone, and online support platforms. Skilled in helping clients with government-related application services such as passports, birth certificates, name modifications, and various document requests.
IT Consultant
Sutherland Global
·
August/2017
–
Present
As an IT Consultant and Technical Support Specialist, I delivered comprehensive technical support across hardware, software, and network systems. I guided customers through operating system restoration, driver configuration, third-party application setup, and troubleshooting network issues, ensuring smooth resolution of technical concerns.
Customer Service
Alorica Philippines
·
September/2015
–
Present
As a Customer Service Representative, I specialized in managing customer escalations and followed security verification procedures. I handled a wide range of customer concerns, including refunds, replacements, and resolutions for missing or lost shipments, demonstrating reliability and attention to detail.
