Skills
Customer Support > Customer Service > Payment Processing
5-10 Years
Customer Support > Technical Support
10+ Years
Marketing > Campaign Optimization
1-2 Years
Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages
10+ Years
Client onboarding & CRM management
5-10 Years
CRM management
10+ Years
Project Management > Asana > Monday > Trello
2-5 Years
MS Teams
2-5 Years
Accounting > Bookkeeping > QuickBooks
Less than 6 Months
Intercom
5-10 Years
Office 365
5-10 Years
Client Onboarding
5-10 Years
G-Suite
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
Less than 6 Months
Experience highlights
Admin Assistant
WORKS by Jesse Denidictis LLC
·
July/2025
–
Present
Managed company email inbox using MS Outlook, handled correspondence and routing. Processed invoices and accounts payables in QuickBooks for accurate financial recording.
Admin Support Specialist
Upwork
·
February/2021
–
Present
Provided executive support to CEO including project administration and CRM management. Managed real estate lead generation pipelines and maintained organized records.
Technical Support Representative
Upwork
·
February/2018
–
Present
Resolved billing and technical issues for VoIP clients in high-volume support environment using Zendesk and Linux systems.
Client Onboarding Specialist
MMS Media Inc.
·
December/2017
–
Present
Managed CMS platforms, domain configurations, and end-to-end client onboarding workflows. Identified and reported system bugs via Trello; ensured payment gateway compliance and high client satisfaction.
Virtual Office Manager
Upwork
·
July/2016
–
Present
Managed virtual team of 11; oversaw daily operations, scheduling, and performance monitoring. Handled recruitment, onboarding, and training of new virtual staff.
