Skills
Leadership and Management
10+ Years
Sales / customer service / technical support
10+ Years
Government Compliance
2-5 Years
Team Collaboration & Leadership
10+ Years
Coaching & Development
10+ Years
Sale
Less than 6 Months
Incident Management
2-5 Years
Audit Support & Compliance
2-5 Years
Risk & Compliance
5-10 Years
Experience highlights
Team Leader
Globalynx Call Center Management Services
·
June/2026
–
Present
Responsible for leading sales teams through coaching, conversion strategies, pipeline monitoring, and training programs. Oversees operations to meet SLAs and metrics, conducts risk and root cause analysis, and implements corrective measures. Guides performance management, develops future leaders, enforces company policies, and promotes a positive, goal‑aligned culture.
Global Incident Response Manager ( Information Security Analyst II)
Teleperformance Philippines (formerly Majorel Philippines)
·
May/2024
–
Present
Responsible for incident detection and investigation by identifying, analyzing, and collecting evidence to understand threats and root causes. Coordinates global teams to contain attacks, isolate compromised systems, and remediate issues. Serves as the central contact, ensuring clear communication with executives, legal, and regional teams throughout the response process
Information Security Officer / nformation Security Analyst I
Majorel Philippines (formerly arvato Philippines)
·
October/2019
–
Present
Implements ISMS, supports audits, manages risks, leads incident response, performs compliance checks, educates teams, and strengthens security posture.
Team Manager
arvato Philippines
·
September/2013
–
Present
Builds client relationships, resolves escalations, drives improvements, manages sales and support, ensures SLAs, develops teams, and fosters compliance culture.
Team Manager / Senior Team Manager
Sutherland Global Services
·
February/2009
–
Present
Led inbound teams, managed client expectations, ensured SLA achievement, drove retention and support, boosted satisfaction, and mentored future leaders.
