Customer Service Support

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

High School Diploma

English proficiency Conversational

Professional Summary

Proven experience providing support in busy call center environment for public utility and insurance industry employers.

Skills & Experience

Skills

Versatile Customer Service| Data Entry | Chat Support & Technical Representative 2-5 Years

Experience highlights

Advisor I, Customer Service Representative

Concentrix · July/2021 – Present

Handle customers inquiries complaints, billing questions /payment extension, service request
° Calm angry callers, repair trust, locate resources fr problem resolution and design best-option solution.
° Interface daily with internal partners in accountingyou , field services new business, operations and consumor s affairs division.
° Greet transfer and hold calls
° Build rapport, listen clarify and manage conversational flow
° Manage upset customers, conflicts and challenging situation
°

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