Skills
Communication Skills
10+ Years
Chat support
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
Communication Skills , Computer Literate, attention to detail, problem solving skills, time management, organizational skills,
10+ Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Escalation Management
2-5 Years
CRM & Tools
5-10 Years
Shopify & E-commerce Support
2-5 Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Support > Chat Support >Technical Support
10+ Years
E-commerce Support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Experience highlights
Customer Support & Technical Support
RYZE Superfoods
·
July/2023
–
Present
Managed customer inquiries via email, website, and social media. Provided technical troubleshooting for online platforms, product information, order assistance, and reported technical issues to IT team.
Customer Service Representative
RYZE Superfoods
·
July/2023
–
Present
Handled online customer inquiries via email, website, and social media for e-commerce mushroom-based beverages. Provided order assistance, product information, and technical troubleshooting. Reported recurrent issues to IT team.
Sales Support Desk Specialist
ClearSource
·
Oct/2020
–
Present
Resolved customer requests via chat and text. Facilitated welcome calls, processed documents, educated sales representatives, managed logins, audited accounts, and scheduled appointments for solar process.
Google Expert: Technical Support
Concentrix
·
Aug/2019
–
Present
Resolved technical support cases for Google One and Drive via phone, email, chat, and web. Provided troubleshooting for software installs, password resets, email setup, and educated members on Google products.
Google Expert: Technical Support
Google One/Drive Concentrix
·
August/2019
–
Present
Resolved technical support cases via phone, email, chat for Google One and Google Drive. Provided troubleshooting assistance with software installation, password resets, email setup, and educated members on Google products.
