Skills
Customer Support
10+ Years
Cold-calling > Appointment Setting
10+ Years
Experience highlights
Virtual Appointment Setter
WilSuanSing Digital Marketing Services
·
April/2023
–
Present
Handling booking and reservation for customers. setting their proper expectations and talking directly with our clients. Processing data for the client and customers.
Export Sales Manager /B2B account
CC PACKS INDIA
·
November/2023
–
Present
I developed and implemented strategic sales plans to meet export targets, identified and secured new international clients, and maintained strong relationships with existing accounts. I managed the entire export process, ensuring compliance with regulations and coordinating logistics for timely delivery.
Senior Customer Care Specialists
Concentrix
·
March/2018
–
/
I managed and monitored team performance metrics, such as attendance, average handling time (AHT), and Quality. I mentored new team members, sharing my knowledge and experience to help them succeed in the BPO industry. Additionally, I conducted side-by-side evaluations to provide insights and observations for coaching and development, ensuring continuous improvement in team performance.
CSR
Concentrix
·
August/2014
–
Present
I delivered exceptional service across multiple channels, efficiently resolving inquiries and complaints while fostering strong customer relationships. I accurately processed orders and collaborated with departments to address complex issues. Utilizing CRM systems, I tracked interactions and maintained a positive demeanor, consistently achieving customer satisfaction targets.
