Skills
Zendesk
2-5 Years
Video Editor
Less than 6 Months
Salesforce (CRM)
2-5 Years
Customer Support > SaaS
2-5 Years
Compliance
2-5 Years
Learning
2-5 Years
Data Privacy
5-10 Years
- Customer Service
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Customer Service & Support, Fraud Investigation & Risk Management,
2-5 Years
Documentation & Reporting
2-5 Years
CRM > Salesforce
2-5 Years
JIRA
2-5 Years
Customer Support >health insurance> medical billing>medical administrative>sale
1-2 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Experience highlights
Executive, Associate
Teleperformance
·
July/2015
–
Present
Oversaw end-to-end booking lifecycles including complex modifications, cancellations, loyalty program redemptions, and guest escalations. Ensured 100% data accuracy within Central Reservation Systems while meeting FCR, AHT, and CSAT metrics.
Customer Experience Associate
First Source Business Solution
·
June/2014
–
Present
Provided customer service support with focus on documentation, reporting, and training. Utilized in-store POS and payment tools, store ordering systems, and computer-assisted ordering platforms.
