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Joseph Charles D.

Virtual Assistant

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated and detail-oriented professional with four years of experience as a Medical Virtual Assistant, complemented by three years in customer servi

Skills & Experience

Skills

Medical Virtual assistant 2-5 Years
Data entry and Accuracy 5-10 Years
Healthcare Regulations 5-10 Years
Transcription 1-2 Years

Experience highlights

Medical Receptionist
MedVA · March/2023 – Present
• Schedule and confirm patient appointments, ensuring optimal use of provider schedules.
• Maintain accurate patient records and update scheduling systems with appointment details.
• Utilized electronic health record (EHR) systems and scheduling software to streamline administrative
tasks and improve operational workflow.
• Reviewed patient referrals and insurance authorizations to ensure all necessary documentation was in
place prior to scheduling appointments.
Virtual Assistant
HealthyBOS · November/2021 – Present
• Conducted outbound calls to doctor’s offices to request necessary forms for patient requalification for
medical equipment, including CPAP and oxygen supplies.
• Updated and maintained patient and doctor information in the database to ensure accuracy and
compliance with healthcare regulations.
• Initiated calls to patients to obtain current insurance information, verifying coverage details to facilitate
smooth processing of medical equipment orders.
Email/Chat Support
TaskUs · March/2021 – Present
• Provided customer support via email and chat for DoorDash Dashers, addressing inquiries related to
payments, deliveries, and account issues.
• Assisted Dashers with concerns regarding their daily and weekly income, including breakdowns of
earnings and potential discrepancies.
• Facilitated communication between Dashers, customers, and establishments to resolve delivery-related
issues and ensure a smooth experience for all parties.
CSR - Support
Results Cx · October/2018 – Present
Managed inbound calls from patients regarding prescription drug plans, providing accurate information
and assistance tailored to their needs.
• Processed payments over the phone for the patients prescription drug plan, ensuring secure transactions
and adherence to data protection standards.
• Estimated costs for prescription drugs, providing clear and detailed explanations of coverage to patients.
• Resolved patient inquiries, concerns, and issues with empathy and professionalism, aiming for hi
Data Encoder
APO-UGEC · March/2018 – Present
• Accurately input and manage customer information into the database, ensuring data integrity and
confidentiality.
• Capture biometric data, including fingerprints and facial recognition, in compliance with data protection
regulations.
• Collect customer e-signatures and photographs to facilitate passport application processes.
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