Skills
ONLINE SELLER
1-2 Years
In the BPO industry, precision is paramount. I have a keen eye for detail and a commitment to maintaining accuracy in all tasks and deliverables.
2-5 Years
Executive Assistant | General Virtual Assistant
1-2 Years
Experience highlights
Lead Management & Executive Assistant to the CEO
CONSTRUCTION COMPANY
·
January/2026
–
Present
Optimized email inbox and call management systems, decreasing response times by 35% and enhancing team
productivity by facilitating prompt communication and issue resolution.
Coordinated cross-departmental workflows and implemented process improvements, reducing project turnaround
time by 20% and boosting operational efficiency across teams.
Conducted in-depth research on over 150 bidding opportunities, enabling strategic prioritization of high-value.
EXECUTIVE ASSISTANT
REAL ESTATE COMPANY
·
April/2025
–
Present
Optimized communication workflows across Outlook, Buildium, and Zoho One, decreasing response times by 40%
and ensuring prompt handling of over 60 client inquiries and applications weekly, enhancing overall client
satisfaction.
Coordinated daily schedules and task allocations using Outlook and MS Teams, increasing operational efficiency by
35% and maintaining seamless appointment management for a portfolio exceeding 20 properties.
Managed maintenance requests and reporting processes for over 20
SALES QUALITY ANALYST
Qualfon
·
March/2023
–
Present
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. Developed and maintained quality assurance procedure documentation. Defined and implemented quality initiatives to reduce risk. Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
SALES REPRESENTATIVE
Qualfon
·
September/2022
–
Present
Cultivate customer relationships by offering assistance, collecting feedback, and communicating customer needs to the product development teams. Exhibit negotiation capabilities to arrive at sales agreements that are mutually beneficial for both the customer and the organization. Sales proficiency and persuasive talents to persuade prospective clients regarding the advantages and worth of products or services.
TECHNICAL SUPPORT
Qualfon
·
September/2021
–
Present
Dealing with customer escalations and complaints. Setting up, configuring, and maintaining drive, software, networks, and other systems. Satisfactory service that is both efficient and precise, ensuring customer satisfaction.
