Skills
Travel Arrangements and Itinerary Planning
10+ Years
Executive & Administrative Support
10+ Years
Communication & Client Relations
10+ Years
Project & Operations Coordination
10+ Years
Tech-Savvy & Digital Expertise
10+ Years
Experience highlights
Operations Manager
Market Central Sourcing Corp
·
January/2010
–
Present
Managed operations across three regional offices (Cebu, Cagayan de Oro, and Manila), leading a team of nearly 100 employees in cold-calling campaigns targeting C-level executives across North America, Central and Eastern Europe, Australia, and New Zealand. Drove a 37% increase in lead conversion rates through strategic process improvements and performance coaching while fostering a results-driven culture. Consistently surpassed sales benchmarks and maintained an 85% customer satisfaction score.
Team Leader- Senior Account Opener
Market Central Sourcing Corp
·
October/2008
–
Present
Led a high-performing sales team of 20 agents in daily cold-calling operations targeting Central and Eastern European clients. Achieved Top Sales Performer for 9 consecutive months by consistently closing paid deals and surpassing monthly quotas for a full year. Boosted team sales productivity by 37% through strategic coaching, motivation, and performance optimization — driving higher conversion rates and sustained results.
Technical Support Representative (Yahoo DSL)
Convergys
·
August/2005
–
Present
Delivered top-tier inbound technical support for Yahoo DSL customers across multiple U.S. states during graveyard shifts. Maintained a 100% success call rate by swiftly diagnosing and resolving 30-50 modem and internet issues daily — boosting first-call resolution rates and minimizing escalations, ensuring high customer satisfaction.
