Skills
Office and Administration > Administrative Support
5-10 Years
Customer service
10+ Years
Data Entry
5-10 Years
Virtual Assistance
5-10 Years
Calendar Management
5-10 Years
2-5 Years
Team Leadership
5-10 Years
Process improvement
5-10 Years
CRM management
1-2 Years
- Customer Service
10+ Years
Database Management
5-10 Years
Coaching & Mentoring
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Documentation Management
10+ Years
*Administrative Support -
10+ Years
Experience highlights
General Virtual Assistant
BRUNTWORK
·
August/2025
–
Present
Managed CRM records, lead tracking, customer databases, and reporting. Coordinated calendars, meetings, and executive schedules. Maintained operational documentation and supported process improvements.
Audio Production Manager
SMART ON HOLD
·
March/2021
–
Present
Managed end-to-end audio production projects from briefing to delivery. Coordinated script development, voice-over artists, and schedules. Collaborated with Australian clients and technical teams.
Administrative Assistant / Customer Support
UPWORK
·
May/2016
–
Present
Provided executive, administrative, and customer support services to international clients. Managed inboxes, calendars, reports, and customer communications. Organized databases and documentation.
Team Leader / Subject Matter Expert
TELSTRA INTERNATIONAL / TELETECH
·
December/2016
–
Present
Led customer service and technical support teams to achieve service levels and KPIs. Conducted coaching, performance reviews, and employee development. Served as SME for technical troubleshooting and escalations.
CSR & Back Office Specialist
QUALFON PHILIPPINES
·
December/2009
–
Present
Processed telecommunications orders and Local Service Requests. Coordinated with carriers and departments for service delivery. Managed documentation, order tracking, and customer communications.
