Outline
Looking for Full-Time work (8 hours/day) at $5/hour
High School Diploma
English proficiency Fluent
Professional Summary
I’m a reliable and organised customer support professional with 10+ years of experience in customer service, email support, live chat, back-office support, e-commerce, order management, and administrative tasks. I have worked with US-based companies across different industries, including e-commerce, credit services, online platforms, and marketplace support.
Throughout my career, I have developed strong skills in handling high-volume email, customer inquiries, order-related concerns, account issues, payment questions, product information, refunds, disputes, troubleshooting, and general customer service requests. I understand that providing excellent customer support is not simply about responding quickly—it is about understanding the customer's concern, providing accurate information, taking ownership of the issue, and making sure the customer feels heard and supported.
Throughout my career, I have developed strong skills in handling high-volume email, customer inquiries, order-related concerns, account issues, payment questions, product information, refunds, disputes, troubleshooting, and general customer service requests. I understand that providing excellent customer support is not simply about responding quickly—it is about understanding the customer's concern, providing accurate information, taking ownership of the issue, and making sure the customer feels heard and supported.
Skills & Experience
Skills
Customer Service Representative
Customer / CX Support > Email & Chat Management
Virtual Assistance Administrative Support Email Management Calendar Management Data Entry Internet Research
Lead & Prospect Research
Experience highlights
Email Support Specialist
Credit Glory
·
June/2024
–
Present
Handled 100+ customer emails daily for a credit repair company, responding to inquiries, providing account and dispute updates, assisting with client portal troubleshooting, and ensuring timely and accurate responses.
Reviewed clients’ latest credit reports, monitored dispute progress and removals, updated customer files and documents in the CRM, and processed requests for tenant letters, contracts, and other account documents.
Assisted customers with payment processing and payment arrangement
Reviewed clients’ latest credit reports, monitored dispute progress and removals, updated customer files and documents in the CRM, and processed requests for tenant letters, contracts, and other account documents.
Assisted customers with payment processing and payment arrangement
Live Chat Support
The Money Factory
·
July/2024
–
Present
Respond promptly to customer inquiries through live chat channel via Intercom helpdesk in a professional, empathetic, and solution-oriented manner.
Assist players with account-related issues (registration, login problems, password resets, account verification, etc).
Handle payment-related inquiries such as deposits, withdrawals, declined transactions, and pending redemptions.
Assist players with account-related issues (registration, login problems, password resets, account verification, etc).
Handle payment-related inquiries such as deposits, withdrawals, declined transactions, and pending redemptions.
Virtual Assistant
Aureas Media Digital Marketing
·
September/2023
–
Present
Conducted market and competitor research, analyzed findings, and created reports, insights, proposals, and presentation decks for the COO to use in business meetings.
Managed the company’s social media accounts and online communities, while also conducting influencer outreach to secure brand collaborations and affiliate partnerships.
Assisted the marketing team with various ad hoc tasks, including data entry, gathering insights from Meta Ads Manager, organizing marketing data, and maintaining
Managed the company’s social media accounts and online communities, while also conducting influencer outreach to secure brand collaborations and affiliate partnerships.
Assisted the marketing team with various ad hoc tasks, including data entry, gathering insights from Meta Ads Manager, organizing marketing data, and maintaining
Virtual Assistant
ENABLE BUSINESS PTE. LTD.
·
August/2022
–
Present
Conducted cold calls and email outreach to prospective businesses, introducing the company’s HRMS software and encouraging qualified prospects to book product demos.
Managed the COO’s inbox and calendar, helping organize appointments, emails, and daily priorities.
Assisted the COO and team with various administrative and ad hoc tasks to support day-to-day business operations.
Managed the COO’s inbox and calendar, helping organize appointments, emails, and daily priorities.
Assisted the COO and team with various administrative and ad hoc tasks to support day-to-day business operations.
Wayfair Back Office and Email Support
Officepartners360
·
February/2019
–
Present
Managed 100+ customer emails and tickets daily through Jira, providing accurate and timely responses to product-related questions, including dimensions, availability, variations, and other product details.
Reviewed and maintained product listing information and Q&A sections, identifying inaccuracies and coordinating with the suppliers to ensure information was accurate and up to date.
Provided personalized product recommendations to customers and collaborated with suppliers to verify product i
Reviewed and maintained product listing information and Q&A sections, identifying inaccuracies and coordinating with the suppliers to ensure information was accurate and up to date.
Provided personalized product recommendations to customers and collaborated with suppliers to verify product i
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