Skills
Executive/Administrative Support,Client/Customer Communication,Data Mgmt,Project/Process Mgmt,Xero Bookkeeping,Problem Solving,Critical Thinking
6 Months to 1 Year
Experience highlights
Senior Instructional Designer
Capital One Philippines
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August/2021
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Present
• Managed multiple projects, timelines, and stakeholder communications, supporting executive-level coordination • Developed and maintained structured trackers, reports, and documentation, improving visibility, organization, and decision-making • Streamlined workflows and standardized processes, increasing efficiency and reducing turnaround time across teams • Coordinated cross-functional initiatives with business leaders as central point of communication
Senior Trainer
Capital One Philippines
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July/2018
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Present
• Coordinated training schedules, calendars, and logistics for 400+ associates, ensuring seamless execution • Maintained accurate records, attendance, and reports for payroll and performance tracking, demonstrating strong attention to detail and data integrity • Communicated with cross-functional teams and supported onboarding coordination, ensuring timely updates and smooth transitions for new hires • Provided administrative and operational support for smooth execution of training programs
Senior Operations Representative
Capital One Philippines
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October/2013
–
Present
• Managed high-volume customer and account-related transactions while ensuring compliance with financial policies/standards. • Resolved complex customer concerns related to billing, payments, verification, and fraud prevention with accuracy and professionalism. • Conducted account investigations and documentation/data validation to maintain accuracy and minimize risk. • Coordinated with internal departments to resolve escalations, improve turnaround time, and enhance customer experience
