Sales Development Specialist / Cold Caller / Appointment Setter

Managed tasks that required attention to detail, such as scheduling meetings, answering calls, and ensuring clear communication with clients.

Demonstrated organizational skills by tracking sales activities and maintaining an up-to-date CRM system, ensuring accurate and timely follow-ups.

Created a welcoming environment by assisting in customer interactions and addressing inquiries through multiple communication channels.

Acted as the primary point of contact for escalated customer calls, stepping in to manage supervisory calls and
resolve complex issues, ensuring customer satisfaction and adherence to company policies.

Conducted regular call audits, evaluating agents' performance to ensure high service standards were
maintained.

Provided constructive feedback to improve agents' strengths and identify areas for development.

Answered inbound calls regarding customers' money transfer concerns and transaction inquiries.

Promoted after 6 months to the Disputes and Claims department, adjudicating seller and buyer dispute
cases for eBay.

Ensured account security and safety, resolving disputes to meet customer satisfaction and service expectations.

Answered inbound calls from customers and provided step-by-step guidance on how to operate household
appliances, including refrigerators, washing machines (front and top loader), dryers, and televisions.

Walked customers through solutions for common appliance problems and provided instructions on ordering online for parts or services.

Scheduled appointments for service technicians to visit customers' homes for appliance repairs and maintenance.