Skills
Freshdesk
5-10 Years
Data Entry
5-10 Years
CRM management
5-10 Years
Appointment scheduling
5-10 Years
Project Coordination
6 Months to 1 Year
Microsoft Office Suite
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Project Management > Asana > Monday > Trello
1-2 Years
Call
5-10 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Calendar & Inbox Management
5-10 Years
Google Workspace
2-5 Years
Claude AI
1-2 Years
Customer Service > Gorgias > Shopify
6 Months to 1 Year
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
5-10 Years
Experience highlights
Operations Assistant
AmWell Pharmacy
·
January/2026
–
Present
Managed email correspondence and digital filing systems. Assisted with billing, reconciliation, and bookkeeping in BestRx. Supported Shopify and Wix storefronts with product updates and order processing. Processed prescriptions in Docstation and coordinated staff scheduling.
Administrative Associate
Vivant Corporation
·
September/2024
–
Present
Managed email correspondence, appointment scheduling, and calendar coordination. Prepared executive presentations and reports. Maintained digital and physical filing systems. Handled inbound calls and coordinated travel arrangements for leadership.
Administrative Assistant
VantagePoint Benefit Administrators
·
August/2018
–
Present
Managed CRM data input, exports, and maintenance over 6-year tenure. Answered high-volume inbound calls, scheduled appointments, and provided product information. Served as primary liaison between clients and vendors. Built strong client relationships and retention.
Customer Service Representative
Teletech Holdings Inc.
·
April/2015
–
Present
Provided customer service across phone, email, and live chat channels. Consistently met or exceeded KPIs including first-call resolution, customer satisfaction scores, and average handle time.
