Customer Support Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A customer service professional with almost five years of experience in the industry, providing support through email and phone. As I progressed into a Quality Assurance role, I gained experience auditing customer interactions and monitoring service quality, while occasionally taking calls and emails during periods of low staffing. My combined experience in customer support and quality assurance has given me a well-rounded understanding of both customer needs and operational excellence.

Skills & Experience

Skills

Customer Support 5-10 Years

Email Management 2-5 Years

Calendar Management 2-5 Years

Chat support, Email Support, Phone Support 2-5 Years

Project Management 2-5 Years

Experience highlights

Customer Support - Subject Matter Expert

Peak Support Global Enterprises, Inc. · June/2022 – Present

- Handled customer support for a cashback application account.
- Handled fraud-related cases and tickets.
- Assisted team members in resolving complex email tickets.
- Managed escalated email inquiries requiring advanced troubleshooting and resolution.

Customer Service Representative

Peak Support Global Enterprises, Inc. · September/2021 – Present

- Provided email-based customer support for a cashback application, resolving user inquiries and service-related concerns

Project Assistant

Greenfield Development Corporation · August/2016 – Present

- Email and Calendar Management
- Reviewed permit plans for Building Permit and ECC applications.
- Coordinated with consultants, contractors, and suppliers to support project requirements.
- Provided weekly project status updates to management.
- Evaluated contractor accomplishments for progress billing assessments.

Quality Assurance Associate

Peak Support Global Enterprises, Inc. · August/2003 – Present

- Audited calls, emails, and chat interactions for quality compliance.
- Handled customer support for roadside assistance and executive networking accounts.
- Supported customer service operations by handling dispatch calls and email inquiries during periods of low staffing.
- Created infographics for process updates, team reminders, and account communications.
- Prepared and presented QA performance reports and conducted deep dive analyses to identify trends and areas for improvement.

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