Skills
Customer Support
2-5 Years
Cold Calling
6 Months to 1 Year
Customer / CX Support > Email & Chat Management
Less than 6 Months
Experience highlights
Patient Conversion Specialist & Care Navigator
Mochi Health
·
March/2026
–
/
Conducted outbound calls to patients to maximize membership benefits and services & coordinated provider appointments and follow-ups to ensure patients remain up to date with their recommended health needs.
Customer Experience Agent
Alorica Teleservices, Inc.
·
January/2025
–
Present
Handled inbound customer service calls, resolving queries and complaints to maintain high satisfaction levels & processed orders and fulfilled the requests of customers that are at risk of cancelling services.
Financial Customer Service Representative
RMS Collect Phils., Inc.
·
April/2024
–
Present
Resolved billing queries through account analysis and clear communication, enhancing customer satisfaction & processed customer payments via telephone and online platforms, maintaining accuracy in account records.
Account Associate
VXI Global Solutions B.V.
·
August/2023
–
Present
Addressed customer product inquiries, feedback, and complaints to enhance customer experience & managed customer account inquiries, providing accurate information to resolve service complaints
and ensure satisfaction.
