CSR | Data Analyst | Virtual Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer support and operations professional with 4+ years of experience across client service, sales, immigration support, and
Order-to-Cash (O2C) operations. Experienced in phone and online client communication, customer needs assessment, complaint
resolution, document management, data accuracy, and performance monitoring. Brings strong multitasking, time management, and
problem-solving skills suited to remote customer support, virtual assistant, and operations roles.

Skills & Experience

Skills

Customer Service Representative 1-2 Years

Appointment Setter & Virtual Support Less than 6 Months

Experience highlights

Sales Supervisor

Personal Collection Direct Selling Inc. · September/2024 – Present

• Managed sales goals and quotas.
• Takes and resolves customer complaints to ensure high customer satisfaction.
• Recruiting new dealers/members to grow the business.
• Monitor the Team’s performance and Leader’s commitment.
• Assist customers and assign schedules to Leaders.
• Understand customer needs and offer solutions and support.
• Sets target and analyze performance.
• Provides sufficient training.
• Achieved monthly target in the business.
• Supervise staff on the branch.

OTC - Order to Cash/Data Entry/Analyst

IBM Business Services · January/2024 – Present

• Manage entire process from customer order receipt to payment collection.
• Ensures accurate invoicing and efficient collection and receivables.
• Conducts workloads regarding deductions.
• Facilitates business transactions within end-to-end O2C Process.

CSR / Sales / Baggage Tracker

Probe CX · October/2021 – Present

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit AHT.

Immigration Consultant

Gateway Visa Solution · August/2020 – Present

• Oversee all aspects of Immigration Services, ensuring that the process runs smoothly.
• Assessing a client who wants to migrate and move from one country to another.
• Interview all clients and deal with all applications face to face or via online and by post to ensure that the client is suitable.
• Oversee the completion of all relevant and immigration documents and ensure that they are received within the time limit set by the government.

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